Frequently Asked Questions
How to order?
Please order through the our website.
If you require a bespoke piece or advice on engraving please email us via the contact form.
You can also talk to us on 0036204260683, We are more than happy to answer any questions or help give advice.
How will my order be packaged and do you offer a gift service?
All Balilla pieces will be beautifully gift wrapped in pouches or our branded boxes.This service is free of charge
We can send directly to your gift recipient.
How do I look after my jewellery?
Our jewellery is made with a lifetimes use in mind. How you care for it will determine it’s life span. We use gold and silver plated brass, contact with perfume, body creams etc will cause it to tarnish and discolour.
Our pieces on leather, silk and cotton should not be exposed to water, if they are worn whilst showering or swimming they’re life span will shorten dramatically and we will be unable to replace them.
We use a variety of beautiful pearls and semi precious stones which may occasionally vary.
They should not be exposed to chemicals or cleaning agents.