Balilla designer jewellery

Shipping Methods

We aim to create and dispatch your order within three working days.

Your order will be sent via 1st class signed for express delivery.  If a signature cannot be obtained at the point of delivery the item will be taken to your local sorting office and you will need to collect the item in person within 7 days of the attempted delivery. If the item is not collected within this time it will be returned to us. The delivery time guide is 1-2 working days but is not guaranteed and is often longer at peak gifting times.

All orders placed after 2pm on Friday, Saturdays, and Sundays will be dispatched within the following three  working days.

International Postage is charged at £10 and is sent via International tracked and signed for service. The carrier outside Hungary will depend on the destination country.

The delivery time varies dependant on destination but generally is up to 7 days for Europe and 10-14 days worldwide.

Ground
$5 flat rate

2nd Day 
$21 flat rate

 

Overnight
$34 flat rate

Easy Returns & Exchanges

We offer a refund or exchange within 14 days of purchase on all unpersonalised items, as long as it is in its original packaging and condition. If a personalised item is unsuitable we will happily work with you to try and resolve the problem by modifying the item.

We offer a years guarantee on all our products. The guarantee lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as silk, leather or waxed cotton. Please note the special care instructions issued with your purchase.

How do I return goods?

Please let us know that you are returning your order by email to: info@balillaaccessories.com
Please include the following information:

1 Your order number

2 Ordering customer name, if different to your own

3 Email and telephone contact details

4 Details of the website/company your order was originally placed with

Please make sure you obtain a proof of posting certificate for your own peace of mind.

Address for returns :

Balilla

Német utca 13. 2/5.

1084.Budapest

Hungary

We will refund you upon receipt via the card used for payment.